Powered by a responsive and highly motivated team of call center professionals, our virtual center offers a wide array of Inbound and Outbound telemarketing services, enabling companies to acquire new customers and make attractive profits.
Our extensive Inbound/ Outbound call center services, combined with the latest technological solutions, quality assurance sessions with continual improvement and commitment to customer service excellence, will help your company achieve optimum results.
A brief on the installed infrastructure is given below:
1. Voice: Multiple high-speed fiber optic link from different vendors for voice channels
• Dedicated Channels on IPLC extendable on demand from telecom service providers
• MVOIP Connectivity for redundancy over a 4 mbps dedicated link
2. Data: Dedicated 4 mbps of Internet bandwidth through multiple service providers on self-healing ring topology circuits.
• Service Provider 1 – 2 mbps
• Service Provider 2 – 2 mbps
3. Local Area Network (LAN):
– Tyco certified Ethernet Network terminated on CISCO routers & switches.
4. Database & Application Servers: High-end HP servers
5. Personal Computers: Intel Pentium IV PCs with 17” Flat Screen Monitors.
6. Printing: HP laser Printers on terminated on the LAN
7. Telecom: State of the art ACD, IVR, Voice Recording
• Voice Recording
8. Firewall – The entire telecom infrastructure is firewalled with CISCO firewall.
9. Power Supply: Guaranteed power supply through 100% captive power generation
10. Power Backup: Power backup through multiple Network Power UPS
11. Third party call monitoring.